Category Archives: wendy’s

fire bob garfield, first in a series

I used to just ignore AdAge’s resident ad critic Bob Garfield…but then he had a very public temper tantrum because Adrants disagreed with him and I started reading the baseball blog Fire Joe Morgan.

Why is that second part relevant? Because Bob Garfield is the advertising industry’s Joe Morgan. He is an increasingly out of touch crotchety old man who says things that are simply ridiculous and yet is somehow the resident critic at the primary trade magazine of the industry. Also, Fire Joe Morgan has inspired me to go through Garfield’s articles to point out just how tremendous they are in every way.

Let’s start with his article from today:

Just Imagine How Trump Would Have Looked in Wendy’s Red Wig

I would rather not, but since you insist: he would look awful.

You know that Super Bowl commercial with the cavemen?

There was a Super Bowl commercial with a CAVEMAN in it?!?!

They were having trouble transporting a case of beer to a party, so they invented a wheel, carved out of a boulder.

That is so racist, homophobic and otherwise offensive to my delicate-as-lace sensibilities.

But they didn’t put it on an axle and roll it; they used it as the world’s heaviest tray. “Wheel suck!” they grunted.

Ha ha. Wheel not suck. Wheel good. But caveman not understand what they had.

Ha ha. Still offensive, though. Not offensive because it is bad to make fun of cavemen, even though it like totally is haven’t you even seen the Geico spots, but offensive because these lines are the set up to a tortured metaphor that will reappear at least once in an article that is really talking about a different commercial.

I can’t believe that you do this writing thing professionally.

Same goes for Wendy’s, and Saatchi & Saatchi, New York, and the red wig…Alas, the campaign did nothing to improve Wendy’s flat same-store sales.

Well Bob, that’s not exactly true. Though Wendy’s originally announced that same-store sales were down, by the time you wrote this piece you may have noticed that they revised those numbers…to show a 1.4% increase in same-store sales (which compares favorably to the 0.6% increase in 2006). By the way, they also reported that income from operations increased 134%. That isn’t a typo. They are up 134% on the year.

Quick question: Do you do any research before you write a column? Do you read the news? Or do you prefer to just write whatever comes into your head no matter how out of date your information because it’s so much easier (and anyway you’ve spent years doing it without being called on it because the democratization of media hadn’t happened yet)?

Just asking.

The franchisees said, “Red wig suck!”…and now the wig is gone, replaced with an utterly innocuous campaign from Kirschenbaum & Bond that would be instantly forgettable if it were noticeable to begin with.

Oooh, burn!

By the way, I hate it when I agree with you.

Poor burger slingers. Poor Neanderthals. The red wig was the freakin’ wheel. They just didn’t understand how to work it.

The first four paragraphs set you up for this? If you were a joke writer for Carrot Top, not to mention someone who is actually funny, and submitted this, you would be fired (though Pauly Shore might keep you around).

Saatchi’s spots, with the silly headgear as their centerpiece, never had to be otherwise silly themselves. But they tried to be absurd and offbeat and self-consciously goofy…only to seem just odd and off-putting.

Except to the consumers who powered Wendy’s to earnings and revenue growth that, in the words of CFO Jay Fitzsimmons, left the business “stronger today than a year ago.”

But what if the wig had simply appeared in otherwise ordinary slices of fast-food life, noticed by others with squints and sidelong glances but not by the wearers themselves?

If that happened, it would be boring.

It would have been fabulous on celebrities, for instance — especially ones famous for their hair (or no hair). Donald Trump comes to mind.

Great idea! There is nothing a consumer would like more than Donald Trump in a red wig, getting squints and sidelong glances from bystanders, talking about a hamburger. That would be hilarious.

Why don’t you open an agency?

In that way, it would have been not only a brand symbol but part of an continuing, escalating story line. And the commercials might have been funny, too.

No Bob, in that way it would have been only a brand symbol because the red wig as you use it would have had no more to do with the brand message, positioning or point of difference than it did when originally conceived.

Look, I was never a huge fan of the campaign. I don’t disagree with your not really stated but sort of read between the lines point that the red wig was used to be merely off-beat and didn’t do anything for the brand, didn’t do anything to sell. I just disagree with the ridiculous idea that putting the wig on a celebrity would solve any of the issues with the campaign.

(I also think that you should have researched a bit so you knew the facts. But we covered that.)

As a final though, the campaign could possibly have been saved (in terms of aligning the spots closer with the brand message and the comfort zone of the franchisees) with additional executions that took less emphasis off of the absurdity of the spots, more on the brand message/difference and perhaps relegating the wigs to more of a mnemonic. The numbers are good. The advertising did its job.

The real question, and the real discussion point, is did Saatchis deserve to get the axe for a campaign that generate sales even though it made the franchisees unhappy?

cool red wigs & a disappointing new spot

Wendy’s is so hot right now. Saatchi & Saatchi’s red wig campaign, though hated by Dave Thomas’ family, is gaining some serious traction with consumers to the point that adverganza is calling for the red wigs to be sold to consumers while Brand Flakes for Breakfast wants the wig as a Halloween costume.

I think that you can call the campaign a success.

Dave Thomas’ loving family, the old school franchisees and idiot consumers are on the wrong side of this one, and no surprise really. Dave Thomas’ family seem only to want their guy in charge. Franchisees never have any clue because they’re not marketers and don’t care about brands, just short-term sales. And idiot consumers are idiot consumers.

This is clearly a winning campaign, though it would be nice to be able to buy the Wendy’s wig. I think that I would wear it around the office, but strengthen the pigtails so I could clothesline the art director half of my creative team or anyone else who stepped out of line.

My one issue with the campaign is that they have already gone the election route. It is 2007. October 2007. There is not a national election for a year. There is no reason for this:

It’s like Christmas decorations before Thanksgiving – completely inappropriate and ridiculous on every level. And, in this case, an affront to the quality of the campaign. There is no reason to use such a cliched story setting in this campaign, and especially not this early in the campaign.

The campaign is still a winner, but this spot is a drag.

this is actually real

I was all ready to talk about the new Wendy’s ad that ran during Game 7 of the ALCS and decry the fact that election-themed ads are already out…and the election is a year away. Election-themed ads are like store Christmas decorations, every year they come out earlier and earlier.

As I was poking around trying to find the spot mentioned, I came across this story about how Wendy’s has received complaints about this ad from Saatchi & Saatchi’s new campaign:

This whole thing absolutely makes my day while making me very sad for America at the same time:

“Hundreds if not thousands of us have been flooding Wendys with our objections to this ad for well over a week, and as of this writing, Bob Bertini , Communications Director for Wendys says they have no plans to stop it.” [sic, sic, sic...]

They are worried that the ad depicts an unsafe use of helium.

This is real.

I need not to explain to the reader with a brain that this ad does not glorify the unsafe use of helium, but rather makes a point (a visual metaphor backed up by the copy that explains, without subtlety, what the visuals mean, just in case you missed it) about the foolishness of filling yourself up with just anything. Hardly a ringing endorsement of helium use.

People like this slowly bleed away our civil rights by getting the government to decide what is right and wrong based on faddish busybodies. It’s like Prohibition, only trans fats and sodas and fast food are being banned instead of alcohol.

Look, if you are unclear on the fact that a Whopper and a Coke aren’t health food then you have a bigger problem than this helium thing.

People KNOW that these things are bad, but they WANT to have them. They taste good. If they want to make bad decisions it isn’t your or the government’s place to stop them. A tasty burge is hardly serious enough to warrant police intervention or government time. Just be responsible about your choices – and let it go if others make different ones than you.

Oh, and just because you don’t have anything better to do than to cause a ruckus over an ad, especially one that represents the opposite of what you are worried about, doesn’t mean that people have to listen to you.

Thank you Wendy’s for not giving in to this ridiculousness.